26th February 2020 – 09:58
BT have successfully applied the update and all phone functions are stable. If you are still having issues please reboot you phones. If the issue persists after a restart please contact us on 01424 233 332 option 2.
4th February 2020 – 14:52
BT have identified the fault and are releasing a patch tonight (4/2/20) to address the issue. If successful, they will enable busy lamp fields at approx 11am tomorrow morning (5/2/20) restoring service to normal.
Further updates to follow